1. Effective date: 01-09-2025

• About The Book and Box Company
• Legal name: The Book and Box Company
• Nature of business: E-commerce printing and packaging (custom books, boxes, and
  related printed products)
• Website/App: https://thebookandbox.co/
• Contact email: contact@thebookandbox.co
• Contact number: +91 – 91766 51232
• Registered/Corporate address: No.40, Peter’s Road, Royapettah, Chennai – 6000014

1. Acceptance of these Terms

• These Terms & Conditions (“Terms”) govern your access to and use of our website/app
  and services, including ordering, payment, production, and delivery of printed products.
• By accessing our site/app, creating an account, placing an order, or making a payment
  (including via Razorpay), you agree to be bound by these Terms, our Privacy Policy, and
  any referenced policies (Shipping/Delivery Policy; Refund & Cancellation Policy).
• If you do not agree, do not use our services.

1. Eligibility

• You must be at least 18 years old and capable of forming a legally binding contract
  under applicable law.
• If you are using the services on behalf of a business, you represent that you have
  authority to bind that entity.

1. Account Registration and Security

• You may browse without an account, but certain features require registration.
• You agree to provide accurate, complete information and keep it updated.
• You are responsible for maintaining the confidentiality of your login credentials and for
  all activities under your account. Notify us immediately of any unauthorized access.

1. Products and Services; Custom Printing

• We manufacture custom printed goods (including books, boxes, labels, and related
  materials) based on your specifications and content.
• Tolerances and variations:
  o Color: Reasonable color variation may occur due to device screens, substrates,
  inks, and processes (CMYK vs RGB). Exact color matching is not guaranteed
  unless a signed color match service/hard proof is purchased and approved.
  o Size/trim/bleed: Industry-standard tolerances may apply (typically ±1–3 mm;
  ±5% on quantity for certain runs). Minor shifts/registration variance may occur.
  o Materials: Paper/board textures, finishes, and lot shades can vary slightly
  between batches.
• Proofs and approvals:
  o We may provide digital proofs/mockups. Production proceeds only after your
  approval (explicit or deemed, as communicated). You are responsible for
  reviewing all details including text, images, colors, sizes, folds, margins, and
  quantities.
  o If you waive proofing or request urgent production, you accept responsibility for
  ensuing errors.
• Prepress adjustments: We may perform minimal technical adjustments (e.g., color
  profiles, bleeds, imposition) to enable production without altering content intent.

1. Order Process and Contract Formation

• Quotes and product listings are invitations to offer. Your order is an offer to purchase;
  acceptance occurs when we confirm the order (email/SMS/app notification) or
  commence production.
• We reserve the right to refuse or cancel any order at any time (e.g., suspected fraud,
  legal/compliance risk, mispricing, stock or capacity limitations).
• You agree to supply correct specifications and timely approvals to avoid delays.

1. Pricing, Taxes, and Invoicing

• Prices are shown in INR unless stated otherwise and are subject to change before order
  acceptance.
• Taxes, duties, and shipping charges will be applied as applicable. GST-compliant
  invoices will be issued for eligible orders where valid GST details are provided before
  billing.
• In case of typographical, pricing, or promotion errors, we may cancel or adjust the order
  and will notify you.

1. Payments; Razorpay

• We use Razorpay Software Private Limited (“Razorpay”) as our payment gateway for
  cards, UPI, net banking, wallets, and pay-later/EMI options.
• By paying, you authorize Razorpay to debit your selected payment method for the order
  amount, including taxes and shipping.
• Security: We do not collect or store full card numbers, CVV, or UPI PINs. Payments are
  processed on Razorpay’s PCI-DSS compliant systems in line with RBI guidelines
  (including tokenization where applicable).
• Payment issues: Orders may be delayed or cancelled for payment failures, chargebacks,
  suspected fraud, or risk alerts from Razorpay or issuing banks.
• Refund timelines: Approved refunds are initiated by us via Razorpay and typically reflect
  within 5–10 business days for cards/net banking, and within minutes to 48 hours for
  UPI/wallets (actual time depends on your bank/wallet/issuer).
• EMI/Pay-Later: Refunds for EMI/pay-later may be adjusted per your lender’s terms;
  interest/charges by your lender are outside our control.
• Chargebacks: If you raise a chargeback, we may submit evidence to your bank. We may
  suspend or cancel services for accounts with unresolved or fraudulent chargebacks.

1. Shipping, Delivery, and Risk of Loss

• We ship through third-party logistics partners. Estimated delivery dates are indicative;
  delays can occur due to production schedules, courier operations, weather, or
  regulatory checks.
• Risk of loss passes to you upon delivery to your address or to the carrier if you arrange
  pickup.
• Inspection and claims: Please inspect packages on receipt. For damage/shortage,
  contact us within 48 hours with order details and evidence (e.g., photos). Failure to
  notify promptly may limit our ability to assist.

1. Cancellations, Returns, Reprints, and Refunds

• Customized products are made to order and are generally non-returnable and non
  refundable.
• Before production: You may request cancellation; if feasible, we will cancel and refund
  any prepayments minus costs already incurred (e.g., design, plates, materials).
• After production start or dispatch: Cancellations are usually not possible.
• Defects or errors attributable to us: We will, at our discretion, reprint, replace, or refund
  the affected items. Our liability is limited to the affected portion of the order value.
• Errors from your content/approval (spelling, low-resolution images, incorrect specs) are
  not eligible for free reprints or refunds.
• Refund method: Approved refunds are issued to the original payment method via
  Razorpay.
• A detailed Refund & Cancellation Policy may apply and is incorporated by reference.

1. Content You Provide; Rights and Responsibilities

• You represent and warrant that:
  o You own or have all necessary rights, licenses, and permissions to the content
  you submit for printing, including images, text, trademarks, and personal data.
  o Your content does not infringe any intellectual property, privacy, or publicity
  rights, and is not illegal, harmful, obscene, hateful, defamatory, or otherwise
  prohibited under applicable law.
• License: You grant us and our production/fulfillment partners a limited, non-exclusive,
  royalty-free license to use, reproduce, modify (for technical production needs), and
  distribute the content solely to provide the ordered services and related customer
  support.
• Sensitive/regulated content: We may refuse or cancel orders that, in our judgment, are
  unlawful, offensive, or non-compliant (e.g., counterfeit, explicit, hate speech,
  government IDs, currency reproductions).
• Takedown: If we receive a credible infringement claim or legal notice, we may pause or
  cancel the order and cooperate with authorities as required.

1. Our Intellectual Property

• All website/app content, designs, logos, product configurations (except your uploaded
  content), software, and trademarks are owned by or licensed to The Book and Box
  Company and are protected by law. You may not copy, modify, distribute, or use them
  except as permitted by these Terms or with our written consent.

1. Reviews, Feedback, and Submissions

• If you submit reviews, comments, or suggestions, you grant us a non-exclusive, royalty
  free, perpetual, transferable license to use them for any lawful purpose. Do not submit
  content you do not have rights to or that violates law or these Terms.

1. Prohibited Uses

• You agree not to:
  o Use the services for unlawful purposes or to violate others’ rights.
  o Upload malware, attempt unauthorized access, or interfere with the site.
  o Use automated means to scrape or harvest data.
  o Misrepresent your identity or affiliation, or attempt to bypass risk controls.

1. Warranties and Disclaimers

• Except as expressly stated, services and products are provided “as is” and “as
  available”.
• We disclaim all implied warranties, including merchantability, fitness for a particular
  purpose, and non-infringement, to the maximum extent permitted by law.
• We do not warrant uninterrupted, timely, or error-free operation of the site/app or that
  defects will be corrected.

1. Limitation of Liability

• To the maximum extent permitted by law, The Book and Box Company will not be liable
  for indirect, incidental, special, consequential, or punitive damages, loss of profits,
  business interruption, or data loss.
• Our aggregate liability for any claim relating to an order is limited to the amount you paid
  for the specific order giving rise to the claim.
• Nothing in these Terms limits liability for death or personal injury caused by negligence,
  fraud, or other liability that cannot be limited under law.

1. Indemnification

• You agree to defend, indemnify, and hold harmless The Book and Box Company, its
  directors, employees, and partners from any claims, damages, liabilities, costs, and
  expenses (including legal fees) arising out of your content, your use of the services, your
  breach of these Terms, or violation of law or third-party rights.

1. Compliance, Fraud Screening, and KYC

• We may conduct fraud checks and require identity or business verification (KYC) for
  high-value orders, suspicious activity, or as required by law, banks, or Razorpay. Failure
  to provide requested information may result in order cancellation.

1. Third-Party Services

• We rely on third parties (e.g., Razorpay for payments, courier partners for delivery,
  cloud/IT providers). Their services are governed by their own terms and privacy policies.
• We are not responsible for third-party failures beyond our reasonable control, but we
  will assist you in good faith to resolve issues affecting your order.

1. Privacy and Data Protection

• Your use of our services is subject to our Privacy Policy, which explains how we collect,
  use, and share personal information, including disclosures related to Razorpay. Please
  review it carefully.

1. Force Majeure

• We are not liable for delay or failure to perform due to events beyond our reasonable
  control, including but not limited to acts of God, pandemics, labor disputes, shortages,
  transportation failures, or government actions.

1. Termination and Suspension

• We may suspend or terminate your account or access to services at any time, with or
  without notice, for any breach, suspected fraud, or risk to us or others.
• You may stop using the services at any time. Termination does not affect obligations
  incurred before termination.

1. Governing Law and Dispute Resolution

• These Terms are governed by the laws of India.
• Jurisdiction: Subject to the arbitration clause (if applicable), the courts at [Insert City
  and State] shall have exclusive jurisdiction.
• Optional arbitration: Disputes may, by mutual agreement, be referred to a sole arbitrator
  appointed in accordance with the Arbitration and Conciliation Act, 1996. Seat and
  venue: [Insert City, India]. Language: English. Each party bears its own costs unless the
  arbitrator decides otherwise.

1. Changes to These Terms

• We may update these Terms from time to time. The “Effective date” indicates the latest
  revision. Continued use after updates constitutes acceptance. If changes materially
  affect your rights, we will provide reasonable notice via the site/app or email.

1. Severability; Waiver; Assignment; Entire Agreement

• If any provision is held invalid, the remainder will continue in effect.
• Failure to enforce a provision is not a waiver of our rights.
• You may not assign your rights or obligations without our prior written consent; we may
  assign to an affiliate or successor.
• These Terms, together with referenced policies, constitute the entire agreement
  between you and us regarding the services.

1. Electronic Communications and Notices

• You consent to receive communications electronically (email, SMS, WhatsApp, in-app).
  Legal notices will be sent to your registered email or displayed on the site/app.
• You may contact us at the details below for any notices to The Book and Box Company.

1. Contact and Grievance Redressal

• General contact: Email: [Insert contact email] Phone: [Insert phone] Address: [Insert full
  postal address]
• Grievance Officer (as per applicable Indian law): Name: [Insert name] Email: [Insert
  grievance officer email] Address: [Insert address] Working hours: [Insert hours and time
  zone]

1. Razorpay-Specific Disclosures (as commonly expected)

• We accept online payments via Razorpay for cards, UPI, net banking, wallets, and pay
  later/EMI.
• We do not store full card data or UPI PINs on our systems. Payment processing and
  related risk checks are performed on Razorpay’s secure, PCI-DSS compliant
  infrastructure in accordance with applicable RBI guidelines (including card
  tokenization).
• In case of payment failure, debits without order confirmation, refunds, or chargebacks,
  please contact us first with your order ID and Razorpay payment ID; we will coordinate
  with Razorpay/your bank to resolve.