1. Effective date: 01-09-2025

• About The Book and Box Company
• Legal name: The Book and Box Company
• Nature of business: E-commerce printing and packaging (custom books, boxes, and
  related printed products)
• Website/App: https://thebookandbox.co/
• Contact email: contact@thebookandbox.co
• Contact number: +91 – 91766 51232
• Registered/Corporate address: No.40, Peter’s Road, Royapettah, Chennai – 6000014
• This Shipping and Delivery Policy explains how we process, ship, and deliver orders
  placed on our website/app. It applies to all orders paid online via Razorpay and any
  other available payment method.

1. Shipping partners and aggregator

• We ship through Shiprocket, a logistics aggregator. Your order may be fulfilled by
  Shiprocket’s partner couriers such as Delhivery, Xpressbees, Blue Dart, DTDC, Ecom
  Express, Shadowfax, India Post, and others based on serviceability, shipment
  characteristics, and destination.
• Tracking, delivery attempts, and return-to-origin (RTO) processes follow the operating
  procedures of the assigned courier.

1. Order processing and production timelines

• Printing is make-to-order. Production begins after:
  o Successful payment authorization/confirmation (for prepaid via Razorpay or
  other methods), and
  o Your proof/approval where applicable.
• Cut-off time: Orders approved and confirmed by 12:00 PM IST on a business day enter
  production the same day; otherwise, on the next business day.
• Lead times are estimates and may vary with order volume, approvals, materials
  availability, and quality checks. We will notify you of any material delays.

1. Shipping timelines (transit time after dispatch)

• Metro cities: typically 1–4 business days
• Non-metro/Rest of India: typically 2–7 business days
• Remote/ODA (out-of-delivery-area), J&K, North-East, Andaman & Nicobar,
  Lakshadweep: typically 5–10 business days
• Express/air options may be available for eligible pin codes at additional cost; contact us
  before placing the order.
• Delivery timelines are estimates provided by couriers and may be affected by weather,
  operational constraints, or regulatory checks.

1. Serviceable locations

• We currently ship PAN-India to serviceable pin codes supported by Shiprocket’s
  network. If your pin code is non-serviceable, we will inform you and offer alternatives
  (address change, hold for pickup if available, or cancellation with refund of the shipping
  fee and any prepaid amount).
• We do not ship to P.O. boxes. Government-restricted, containment, or high-security
  zones may require additional time or documentation.

1. Shipping charges

• Shipping charges are calculated at checkout based on weight or volumetric weight,
  dimensions, destination, and service level, and are inclusive of applicable taxes unless
  stated otherwise.
• Remote area surcharges may apply. Any promotional free shipping thresholds will be
  clearly stated on our website/app.
• Cash-on-delivery (COD), if offered, may attract an additional convenience fee. COD
  availability depends on the destination pin code and cart value limits.

1. Dispatch and tracking

• Once dispatched, you will receive an email/SMS/WhatsApp with the Shiprocket tracking
  link and airway bill (AWB) number.
• Tracking may take up to 24 hours to reflect movement after pickup.
• For multi-item or bulky orders, we may ship in multiple boxes or split dispatches. Each
  package will have its own tracking number.

1. Address, contact details, and changes

• Please provide complete and accurate shipping address, pin code, contact person, and
  phone number.
• Address changes are possible only before dispatch. Once shipped, rerouting is subject
  to courier policies and may incur additional charges. Rerouting is not guaranteed.
• If the courier requires delivery OTP or ID verification, please cooperate to avoid delays.

1. Delivery attempts, undelivered orders, and RTO

• Couriers typically make 2–3 delivery attempts and may contact you by phone. If
  unreachable or delivery fails due to incorrect address/phone, premises closed, or
  refusal, the shipment may be marked RTO (return-to-origin).
• After RTO receipt at our facility:
  o Reshipment can be arranged upon confirmation and payment of reshipping
  charges; and
  o For custom printed goods, refunds are generally not available once produced. If
  a refund is granted as an exception, shipping fees and RTO charges may be
  deducted.
• If your order is time-sensitive, please ensure someone is available to receive it.

1. Delivered but not received

• If tracking shows “Delivered” but you have not received the package, report it to us
  within 48 hours of the delivery scan.
• We will raise a trace with Shiprocket/courier to obtain proof of delivery (POD) such as
  delivery photo, OTP logs, or receiver signature. Resolution may take 5–10 business days.
• Claims reported beyond 48 hours may be difficult to investigate and are subject to
  courier closure.

1. Damaged, tampered, or missing items on delivery

• Inspect the package at delivery. If you notice tampering, damage, or shortage:
  o Refuse the delivery or request the courier to record damage remarks.
  o Notify us within 48 hours with your order ID, AWB, photos of the outer box,
  shipping label, inner packaging, and the product. Unboxing videos help expedite
  claims.
• After verification, we will arrange reprint/replacement or a refund for the affected items
  at our discretion. Courier claim processing timelines apply. Please retain all packaging
  until the claim is closed.

1. Lost or excessively delayed shipments

• If a shipment is in transit beyond 7 business days over the upper end of the estimated
  window or is tagged “lost/damaged in transit” by the courier, we will offer a free
  reshipment or a refund for the affected order value.
• Force majeure or regulatory holds may extend timelines; we will keep you informed.

1. Ownership, risk of loss, and title

• Risk of loss passes to you upon delivery at the shipping address or upon handover to
  your designated carrier. Title to goods passes upon full payment realization.
• For customer-arranged pickups, risk transfers at pickup from our facility.

1. Special handling for bulk and fragile items

• Large, heavy, or fragile shipments may require palletization, special packaging, or
  dedicated carriers. Additional handling fees and longer transit times may apply. We will
  confirm these before dispatch.

1. Weekends, holidays, and cut-offs

• Our production and dispatch operate Monday to Friday [Insert hours and time zone],
  excluding public holidays. Courier pickups and deliveries may occur on Saturdays in
  select locations. Orders placed or approved after cut-off or on holidays will be
  processed the next business day.

1. Packaging and sustainability

• We use sturdy, tamper-evident packaging appropriate to the product. Where feasible,
  we use recyclable materials and right-size packaging to reduce volumetric weight and
  environmental impact.

1. Compliance and restricted contents

• We do not ship items prohibited by law or by courier policy. Orders violating content or
  shipping restrictions may be cancelled. See our Terms & Conditions for content
  guidelines.

1. Fees and refunds related to shipping

• Shipping fees are non-refundable once the order is dispatched, except where delivery
  failure is attributable to us or our courier partners.
• For prepaid orders via Razorpay, approved refunds for shipping or order value (as
  applicable) will be processed back to the original payment method through Razorpay as
  per our Refund & Cancellation Policy.

1. Contact and escalation

• For shipping questions, tracking help, or delivery issues, contact:
  o Email: contact@thebookandbox.co .
  o Phone/WhatsApp: : +91 – 91766 51232
  o Hours: Mon-Fri | 9 am – 5 PM
  o Address for returns/RTO: No.40, Peter’s Road, Royapettah, Chennai – 6000014

1. Changes to this policy

• We may update this Shipping and Delivery Policy from time to time. The “Effective date”
  above indicates the latest revision. Material changes will be communicated via our
  website/app or email where appropriate.
  Important notes aligned with Razorpay expectations
• Orders are dispatched only after successful payment confirmation for prepaid orders via
  Razorpay; we do not store full card or UPI details.
• We provide clear estimated production and delivery timelines, tracking information, and
  customer support contacts.
• Refunds for shipping or order value, when approved, are initiated to the original payment
  method via Razorpay.